The APPs regulate the manner in which we handle, use and manage your personal information from initial collection to use and disclosure, storage, accessibility and disposal.
Types of personal information we collect and hold:
An individual’s name, address and contact details (email address and phone number)
Payment details such as credit card details
Proof of age or qualification for a concession
We may collect this information:
When you sign up for our newsletter
When you purchase tickets on our website
When you purchase gift vouchers or products on our website
When you attend a JTDTC production
When you donate to JTDTC
When you “contact us” on our website
We may also collect your personal information if you are involved with our productions as cast, crew or a supplier supporting the production.
Whenever JTDTC collects personal information from you we will make every reasonable attempt at the time to inform you:
Why we are collecting your information
To whom we will disclose your information
The purpose for which we intend to use your information.
We may hold or disclose your personal information for the following purposes:
Contacting you in the event of a performance cancellation or change in details
Notifying you of changes in performance details
Replacing lost tickets
Responding to your requests
Any contact tracing required for COVID-19
Identifying ways in which we can provide you with a better service or enhance your experience with JTDTC
We may disclose your personal information to third parties that help us operate our business such as:
Those who work with us to produce theatre works
Those who help us operate our computer system including ticketing services and the provision of hosted services
Those who send out emails
JTDTC does not sell your personal information to any third party unless expressly agreed otherwise.
Data Quality and Security
JTDTC keeps records of the personal information we gather from you including via electronic storage, storage in the cloud and secure physical records. At all times, we will take reasonable steps to ensure that your personal information is protected, treated confidentially and guarded against unauthorised access modification or disclosure. However, we cannot guarantee the security of your personal information.
We won’t use or disclose personal information for any secondary purpose.
We will not store your information overseas for any purpose.
Access to and correction of your personal information:
At all times, we will take great care to ensure that your personal information is accurate, complete and up to date. If you wish to access or correct the personal information that we hold about you, please contact us.
Disposal of your information
If we no longer require your personal information, unless we are required under Australian law or a court or tribunal order to retain it, we will take reasonable steps to destroy, securely delete or de-identify it.